pk91 Privacy Policy

pk91 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at pk91.pro. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor browsing our website, or a prospective customer. This Privacy Policy sets out in detail how pk91 collects, uses, stores, shares, and protects your personal information.

This policy applies to all users of the pk91 platform, including players based in Pakistan and in any other jurisdiction where pk91 operates. By accessing the pk91 website, registering an account, or otherwise using our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of applicable data protection law, pk91 is the data controller in respect of all personal data collected from users of the pk91 platform. As data controller, pk91 determines the purposes for which and the means by which your personal data is processed. pk91 takes its obligations as a data controller seriously and has implemented appropriate technical and organisational measures to ensure that your data is processed lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy, about how pk91 processes your personal data, or wish to exercise any of your data subject rights, you may contact our data protection team by emailing [email protected]. Please include "Privacy Request" in the subject line of your message to ensure your query is directed to the appropriate team promptly.

pk91 collects and processes several categories of personal data depending on the nature of your interaction with the platform. The categories of data we may collect include, but are not limited to, the following:

pk91 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data unless specifically required for responsible gaming purposes (for example, where a player discloses a gambling addiction as part of a self-exclusion request).

pk91 collects personal data through a number of channels and mechanisms, including the following:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you access the pk91 platform, including through cookies, web beacons, log files, and similar tracking technologies embedded in the platform.
• Payment providers: Transaction confirmation data received from payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT wallet services when you make a deposit or request a withdrawal.
• Identity verification partners: Data received from third-party KYC and identity verification service providers used by pk91 to authenticate your identity and verify the documents you submit.
• Fraud prevention services: Risk signals and device fingerprint data received from fraud detection and anti-money laundering partners used to protect the integrity of the pk91 platform.
• Publicly available sources: In limited circumstances, publicly available information such as sanctions lists or politically exposed persons (PEP) databases, which pk91 is required to screen against for regulatory compliance purposes.

pk91 uses the personal data it collects for the following purposes:

• To create, verify, and manage your pk91 account, including processing your registration and conducting KYC identity checks.
• To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, and Pakistani bank transfers.
• To provide you with access to all pk91 casino games, sports betting markets, live dealer tables, and any other features of the platform.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal or unauthorised activity on the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, responsible gaming obligations, and licensing conditions.
• To monitor your gaming patterns for responsible gaming purposes and, where necessary, to implement player protection measures including deposit limits, cool-off periods, or self-exclusion.
• To personalise your experience on the pk91 platform, including tailoring game recommendations and promotional offers to your demonstrated preferences.
• To send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies.
• To send you marketing communications about pk91 promotions, bonuses, and new features, where you have consented to receive such communications or where pk91 has a legitimate interest in doing so.
• To analyse aggregate usage data to improve the performance, features, and user experience of the pk91 platform.
• To resolve disputes, investigate complaints, and enforce the pk91 Terms & Conditions where necessary.

pk91 processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to perform the contract between you and pk91 — i.e., to operate your account, process transactions, and provide platform access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing conducted for pk91's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

pk91 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay solely to process your deposits and withdrawals.
• KYC and identity verification partners: Your identity documents and personal details are shared with authorised third-party KYC providers to complete mandatory identity verification in accordance with our licensing obligations.
• Game and software providers: Certain technical usage data may be shared with our licensed game providers to facilitate gameplay and ensure the integrity of game outcomes. These providers are contractually bound to process data only as directed by pk91.
• Fraud prevention and AML services: Data including transaction patterns and device identifiers may be shared with specialist fraud prevention and anti-money laundering screening services to protect the platform and comply with regulatory requirements.
• Regulatory and law enforcement authorities: pk91 may disclose personal data to competent regulatory bodies, gaming authorities, tax agencies, or law enforcement agencies where required to do so by applicable law or a valid court order.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of pk91's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

All third parties with whom pk91 shares personal data are required to maintain appropriate technical and organisational security measures and are permitted to process your data only for the specified purpose for which it was shared. pk91 does not permit its data processors to use your information for their own independent purposes.

As an internationally operating platform, pk91 may transfer your personal data to servers or third-party service providers located outside of Pakistan. Where such transfers occur, pk91 takes appropriate steps to ensure that your data receives an adequate level of protection consistent with this Privacy Policy and applicable data protection standards.

These safeguards may include the use of standard contractual clauses, data processing agreements with appropriate security provisions, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection. By using the pk91 platform, you acknowledge and consent to the transfer of your personal data as described in this section.

pk91 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your relationship with pk91 and for a minimum period of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of account closure or the last transaction, whichever is later.
• Transaction and financial records: Retained for a minimum of five years to comply with financial record-keeping obligations.
• Customer support communications: Retained for a period of three years from the date of the last communication, unless related to an ongoing dispute in which case records are retained until the dispute is fully resolved.
• Marketing consent records: Retained for the duration of the marketing relationship and for a period of two years following your opt-out, to demonstrate compliance with consent requirements.
• Technical and log data: Retained for a rolling period of twelve months for security and fraud investigation purposes.

At the end of the applicable retention period, pk91 will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification.

pk91 uses cookies and similar tracking technologies on its platform to ensure proper functionality, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file stored on your device when you visit a website. The following categories of cookies are used by pk91:

• Strictly necessary cookies: Essential for the operation of the pk91 platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled without significantly impairing platform functionality.
• Analytical cookies: Used to collect anonymised data about how visitors navigate the pk91 platform, which pages are most visited, and where technical issues arise. This data helps pk91 improve the platform experience for all users.
• Functional cookies: Allow the platform to remember your preferences such as language settings, display options, and recently played games to provide a more personalised experience.
• Responsible gaming cookies: Used to track session duration and gameplay activity to power pk91's responsible gaming tools, including session time reminders and reality check notifications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the pk91 platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

Subject to applicable law, you have the following rights in relation to your personal data held by pk91. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Request" and include sufficient information to verify your identity:

• Right of access: You may request a copy of the personal data pk91 holds about you, together with information about how it is processed.
• Right to rectification: You may request that pk91 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances you may request that pk91 delete your personal data. Note that this right is subject to pk91's legal obligations to retain certain data for regulatory and compliance purposes.
• Right to restrict processing: You may request that pk91 temporarily suspend the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that pk91 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing based on pk91's legitimate interests, including direct marketing. pk91 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

pk91 will respond to all valid data subject requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case pk91 will notify you of the extension and the reasons for it within the initial 30-day period.

pk91 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk91's servers.
• Encryption of sensitive data at rest, including financial information and identity documents, using industry-standard encryption algorithms.
• Strict role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personally identifiable player data.
• Regular security audits and penetration testing of the pk91 platform and underlying infrastructure.
• Comprehensive access logging and monitoring to detect and respond to suspicious activity promptly.
• Staff training and data protection awareness programmes for all pk91 employees who handle personal data.

Notwithstanding these measures, no method of transmission over the internet or electronic storage is completely secure. pk91 cannot guarantee absolute security of your personal data and you should take reasonable steps to protect your own account credentials. If you suspect a security breach relating to your pk91 account, please contact [email protected] immediately.

The pk91 platform is strictly intended for adults aged 21 and over. pk91 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and you believe that a minor has registered an account with pk91 or provided personal data to pk91 without your consent, please contact us immediately at [email protected] so that we can take appropriate action, including deleting the relevant data and closing the account.

pk91 uses age verification procedures during the registration and KYC process to prevent minors from accessing the platform. If pk91 becomes aware that it has inadvertently collected personal data from a person under the age of 21, such data will be securely deleted without delay and any associated account will be closed in accordance with our Terms & Conditions.

pk91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — pk91 will provide reasonable advance notice via email to your registered address or via a prominent notice on the pk91 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how pk91 protects your data. Your continued use of the pk91 platform following any update to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which pk91 processes your personal data, please do not hesitate to get in touch with our team. We are committed to addressing all privacy-related queries promptly and transparently.

• Email: [email protected] (subject line: "Privacy Request")
• Response time: pk91 aims to acknowledge all privacy queries within two business days and to provide a substantive response within 30 days.
• Data subject rights requests: Please include your full name, registered email address, and a clear description of your request when submitting a data rights query.